How can we help?
Answers to the questions we hear most — from booking your first task to getting paid as a tasker. Can’t find it? We’re a message away.
Booking a task
How do I book a task?
Pick a category, tell us what you need and when, then compare taskers by price, rating and reviews. Choose one and confirm — you’ll get a confirmation and can chat in-app straight away.
Can I choose my own tasker?
Yes. Every profile shows ratings, completed jobs, specialities and up-front pricing so you can pick the person who fits the job, not just the first available.
How is the price decided?
You agree the price before anyone is booked — either an hourly rate or a fixed price for the job. No surprises, no post-job haggling.
Can I reschedule or cancel?
You can reschedule or cancel from the app. Cancellations well ahead of the slot are free; late cancellations may carry a small fee that’s always shown before you confirm.
Becoming a tasker
How do I start earning?
Download the app, create a tasker profile, choose your categories and pass a quick background check. Once approved, you’ll see jobs near you and can start accepting work.
Do I set my own rates and hours?
Completely. You choose which categories you work, set your own rates and only accept jobs that fit your week. There are no minimum hours.
When and how do I get paid?
You’re paid securely through the app after each completed job, and you keep 100% of your tips. Payouts land in your linked account on a regular schedule.
What do I need to get started?
You’ll need to be eligible to work locally, pass an ID and background check, and have the basic tools for your categories. Some categories (like moving) benefit from a vehicle.
Trust & safety
Are taskers vetted?
Every tasker is ID-verified and background-checked before they can accept a single job. Ratings and reviews come only from genuine completed tasks.
What does the guarantee cover?
Eligible bookings are covered by our property protection guarantee up to $1M, and our Happiness Guarantee covers re-do or refund if a job isn’t right.
How do you keep my details private?
Chat and payment happen in-app, so you never share personal phone numbers or card details with a tasker. See our Privacy Policy for the full picture.
What if something goes wrong?
Report it in the app and our support team steps in. Serious safety concerns are prioritised and can lead to a tasker being removed from the platform.
Payments & pricing
How do I pay?
Securely in-app. Your payment is authorised when you book and released to the tasker once the job is marked complete.
When am I charged?
For hourly jobs you’re charged for the time worked; for fixed-price jobs the agreed amount is charged on completion. You’ll always see the total before confirming.
Do I need to tip?
Tips are never expected, but always appreciated — and taskers keep 100% of them. You can add a tip in the app after the job.
Can I get a receipt?
Yes — every completed booking has an itemised receipt in your history that you can view or forward any time.
Still need a hand?
Drop us a message and we’ll get back to you — usually within a day.