How can we help?
Answers to the questions we hear most — from booking your first task to getting paid as a tasker. Can’t find it? We’re a message away.
Booking a task
How do I book a task?
Pick a category, tell us what you need and when, then compare taskers by speciality and up-front rate. Choose one and confirm — you’ll get a confirmation and can chat in-app straight away.
Can I choose my own tasker?
Yes. Every profile shows the tasker’s specialities and up-front pricing so you can pick the person who fits the job, not just the first available.
How is the price decided?
You agree the price before anyone is booked — either an hourly rate or a fixed price for the job. No surprises, no post-job haggling.
Can I reschedule or cancel?
You can reschedule or cancel from the app. Cancellation terms, including any fee, are shown before you confirm.
Becoming a tasker
How do I start earning?
Download the app, create a tasker profile, choose your categories and pass a quick background check. Once approved, you can set your categories and start accepting work.
Do I set my own rates and hours?
Completely. You choose which categories you work, set your own rates and only accept jobs that fit your week. There are no minimum hours.
When and how do I get paid?
You’re paid securely through the app after each completed job. Payouts go to your linked account.
What do I need to get started?
You’ll need to be eligible to work locally, pass an ID and background check, and have the basic tools for your categories. Some categories (like moving) benefit from a vehicle.
Trust & safety
Are taskers vetted?
Every tasker is ID-verified and background-checked before they can accept work.
What does my tasker see about me?
They get the contact and address details needed to do the job. Payment runs through the app, so your card details never go to a tasker. See our Privacy Policy for exactly what we collect and share.
What if something goes wrong?
Report it in the app and our support team steps in. Serious safety concerns are prioritised and can lead to a tasker being removed from the platform.
How do you choose taskers?
Taskers apply, choose the categories they work in and set their own rates. Verification has to clear before their profile can go live.
Payments & pricing
How do I pay?
Securely in-app. Your payment is authorised when you book and released to the tasker once the job is marked complete.
When am I charged?
For hourly jobs you’re charged for the time worked; for fixed-price jobs the agreed amount is charged on completion. You’ll always see the total before confirming.
Do I need to tip?
Tips are never expected, but always appreciated. You can add a tip in the app after the job.
Can I get a receipt?
Yes — every completed booking has an itemised receipt in your history that you can view or forward any time.
Still need a hand?
Drop us a message and we’ll get back to you — usually within a day.